Faculty and Executive Leadership Directory
PhD, Operations and Information Management, The Wharton School, University of Pennsylvania
MA, Statistics, The Wharton School, University of Pennsylvania
MSc, Operations Management, University of Chile
BS, Industrial Engineering, University of Chile
At Haas since 2012
2012 – present, Assistant Professor, Haas School of Business
Current Research and Interests
- Business Model Innovation
- Business Analytics
- Service Innovation
- Operations Strategy
- Operation-Marketing Interface
Selected Papers and Publications
- Guajardo, J.A., M.A. Cohen, S. Netessine. 2016. Service Competition and Product Quality in the U.S. Automobile Industry. Management Science, , 62(7) 1860–1877.
- Guajardo, J.A., M.A. Cohen, S.-Y. Kim, S. Netessine. 2012. Impact of Performance-Based Contracting on Product Reliability: An Empirical Study. Management Science, 58(5) 961-979.
- Guajardo, J.A., R. Weber, J, Miranda. 2010. A Model Updating Strategy for Predicting Time Series with Seasonal Patterns. Applied Soft Computing, 10(1) 276-283.
- Guajardo, J.A., M.A. Cohen. 2017. Service Differentiation and Operating Segments: A Framework and an Application to After-Sales Services. Manufacturing and Service Operations Management, forthcoming.
Honors and Awards
- Finalist, 2015 MSOM Service Management SIG Prize (for the best paper published on service management in the last three years)
- Barbara and Gerson Bakar Faculty Fellow, 2015
- Garwood Center for Corporate Innovation Faculty Research Grant Award, 2013
- Garwood Center for Corporate Innovation Faculty Research Grant Award, 2012
- Finalist, 2010 MSOM student paper competition
- Winner, 2010 Juran Fellowship (Joseph M. Juran Center for Leadership in Quality at the University of Minnesota)
- Wharton Risk Center Russell Ackoff Doctoral Student Fellowship, 2009 and 2010
- Doctoral Fellowship, The Wharton School, University of Pennsylvania, 2007-2011
- Fisher Center for Business Analytics research grant, 2017
- Earned membership in “Club 6” for teaching excellence, Fall 2016
- Earned membership in “Club 6” for teaching excellence, Fall 2015
Faculty Directory: Alphabetical Listing
Faculty Directory: Listing by Department
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