Faculty & Research

Faculty and Executive Leadership Directory


Jose Guajardo

Jose Guajardo

Assistant Professor
Haas Operations and Information Technology Management Group
Email: click on the envelope icon below for full email address
Academic Status: On duty
Personal Homepage:
Curriculum Vitae (in PDF format, Acrobat Reader required)
LinkedIn Profile


PhD, Operations and Information Management, The Wharton School, University of Pennsylvania

MA, Statistics, The Wharton School, University of Pennsylvania

MSc, Operations Management, University of Chile

Industrial Engineer, University of Chile

BS, Industrial Engineering, University of Chile

Positions Held

At Haas since 2012

2012 - present, Assistant Professor, Haas School of Business

Current Research and Interests

  • Business Model Innovation
  • Business Analytics
  • Service Innovation
  • Operations Strategy
  • Operation-Marketing Interface

Selected Papers and Publications

  • Guajardo, J.A., M.A. Cohen, S.-Y. Kim, S. Netessine. 2012. Impact of Performance-Based Contracting on Product Reliability: An Empirical Study. Management Science, 58(5) 961-979.
  • Guajardo, J.A., M.A. Cohen, S. Netessine. 2014. Service Competition and Product Quality in the U.S. Automobile Industry. Working paper.
  • Guajardo, J.A., R. Weber, J, Miranda. 2010. A Model Updating Strategy for Predicting Time Series with Seasonal Patterns. Applied Soft Computing, 10(1) 276-283.

Honors and Awards

  • Garwood Center for Corporate Innovation Faculty Research Grant Award, 2013
  • Garwood Center for Corporate Innovation Faculty Research Grant Award, 2012
  • Finalist, 2010 MSOM student paper competition
  • 2010 Juran Fellowship (Joseph M. Juran Center for Leadership in Quality at the University of Minnesota)
  • Wharton Risk Center Russell Ackoff Doctoral Student Fellowship, 2009 and 2010
  • Doctoral Fellowship, The Wharton School, University of Pennsylvania, 2007-2011
  • Best Teacher Assistant Award, Department of Industrial Engineering, University of Chile, 2002

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